FAQ and Returns

What does Absorb sell?

Absorb offers exclusive trainers and apparel that are often difficult to source. We purchase high-demand items in bulk directly from trusted manufacturers.

Where do you ship from?

All orders are shipped from the United Kingdom.

Do you ship internationally?

Yes. We ship both within the UK and worldwide.

How long is your processing time?

Processing takes 1–2 business days before dispatch.

What are your shipping times?

UK: 2–5 business days
International: 7–14 business days (varies by region)

Tracking information is provided once your order has been shipped.

Can I change or cancel my order?

You may cancel or modify your order only if it has not yet been dispatched. Once shipped, we cannot make adjustments.

What payment methods do you accept?

We accept all major payment providers including Mastercard, Visa, Apple Pay, Google Pay, and PayPal.

Are your products authentic?

All items at Absorb are sourced through our verified supplier network. Each product is carefully inspected to ensure authenticity and quality.

Will you restock items?

Restocks are not always guaranteed due to the limited nature of our products. Follow us on social media or check our website for updates.

How can I contact customer support?

You can reach us through our website's contact page or by emailing support@absorbltd.com. We aim to respond within 24–48 hours.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in original condition
• All original packaging, tags and accessories must be included
• Proof of purchase is required

Customers are responsible for return shipping costs.

Exchanges

We allow exchanges as long as the item is returned in the exact same condition it was received.